• We’re Attentive… we’re conscientious and we thrive on attention to detail. For we know it is the small things that can make a big difference.
  • We’re Passionate... we love what we do.  We love our cities.
  • We’re Honest... we engage with our customers and are open and straightforward. 



Guest Relations

The Guest Relations Team are waiting in the wings to ensure you have the best trip possible.  They are on hand to manage your bookings, answer any questions, ensure everything you need is waiting for you upon arrival and provide advice on the best places to eat, drink and be merry.  They love to make you smile.


We have a first class housekeeping team that not only make sure your home-from-home is sparkling, but who can be on hand to show you how to work the TV or answer any questions.  There is nothing they like more than happy guests.


Whether in Manchester or Liverpool, we have CCTV in communal areas and mobile security, to keep you safe and sound in order to get the best nights sleep.